When Antivirus goes wrong
AVG Antivirus is popular for its simplicity and user-friendliness, and the best thing about it is probably because it is free. However, the most recent update (Nov 8, 2008) of AVG 8 suggested that a Windows system file “user32.dll” is a Trojan horse. Users who went one step further by deleting the file will have their system endlessly rebooting or unable to reboot at all.
Here’s the original wording by a representative of AVG.
AVG is actively working to remedy the problem some users are experiencing related to the most recent update to commercial and free versions of AVG 7.5 and AVG 8.0 in some languages. A number of users who installed the update mistakenly received a warning that the Windows system file user32.dll product version 5.1.2600.3099 was infected with a Trojan virus and were prompted to delete a file essential to the operation of Windows XP.
The problem appeared to only affect users of AVG 8 products running the Dutch, French, Italian, Portuguese, and Spanish language and have Windows XP as their operating system. AVG had immediately corrected the virus signatures when the case was reported. AVG also offered guide and utility that will fix the problem for those who are unfortunate enough to have deleted the file. So, if your friends are facing this problem, help’em out because they will need you to access the information and download some files for them.
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November 11th, 2008 at 11:31 pm
I’m using the free version of AVG and never thought that users might face something like that! Thanks for sharing!
p.s. plz feel free to advertise over my blog anytime via EC
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November 11th, 2008 at 11:35 pm
Oh my god, that’s awful! I tried AVG once, and I didn’t really care for it… now I’m really glad that I’m not using it. I’m using Avast! Antivirus and I’m pretty happy with it.
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November 12th, 2008 at 12:10 am
Which is the best anti-virus and that does not take so much space?
November 12th, 2008 at 5:29 am
Though i wasn’t affected by the bug, I think I’d say AVG has been quite a reliable antivirus for me, I switched from AVAST and I would recommend it to anyone who just wants a simple antivirus application that just works great.
November 12th, 2008 at 2:43 pm
That cracks me up! I work as an IT consultant and see this kind of stuff fairly often. One of my favorites is Symantec Antivirus’s tamper protection detecting itself and other Symantec products as threats. Clients love it when they don’t get a good backup because BackupExec (a Symantec product) was detected as a threat by SAV.
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November 12th, 2008 at 3:56 pm
I tried AVG once upon a time and it gave my system fits. I’ve been running Avira AntiVir for quite some time now and I’ve had no trouble with it at all.
I had AVG for about a year and one day it decided to quit, like, working. What a drag.
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November 23rd, 2008 at 8:56 am